Privacy Policy
Last Updated: March 15, 2026
Ebike Edmonton & Ebike Calgary & Cycle (“we,” “our,” or “us”) operates the website ebikeedmonton.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, contact us, make a purchase, or use any of our services. By using our website, you agree to the collection and use of information in accordance with this policy.
When you interact with our website, we may collect certain personal information that you voluntarily provide. This may include your name, email address, phone number, billing or shipping address, and any information you submit through contact forms, purchases, or rental bookings. If you place an order or book a service through our website, we may also collect order details and transaction information necessary to complete your request.
In addition to the information you provide directly, certain information may be collected automatically when you visit our website. This may include your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is used to help us understand how visitors use our website and to improve the functionality, performance, and user experience of our site.
We use the information we collect to operate and improve our business and services. This includes processing purchases and bookings, communicating with you regarding orders or inquiries, providing customer support, and sending confirmations or updates related to your transactions. If you choose to receive promotional communications, we may also use your contact information to send marketing messages, special offers, or updates about our products and services. You can opt out of marketing communications at any time.
Payments made through our website may be processed by secure third-party payment providers. These providers handle payment transactions and have their own privacy and security practices regarding the information they collect. Ebike Edmonton does not store complete credit card or payment details on our own servers.
Our website may use cookies or similar technologies to improve functionality and enhance your browsing experience. Cookies may be used to remember your preferences, analyze website traffic, and help us understand how visitors interact with our site. Most web browsers allow you to control or disable cookies through their settings, although some features of the website may not function properly if cookies are disabled.
We may also rely on trusted third-party services to help operate our website and business. These services may include website analytics tools, booking or reservation platforms, payment processors, and email communication services. These third parties only receive the information necessary to perform their services and are expected to maintain appropriate safeguards to protect your information.
Ebike Edmonton takes reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.
Depending on your location and applicable laws, you may have the right to request access to personal information we hold about you, request corrections to inaccurate information, request deletion of your information, or opt out of marketing communications. If you would like to make such a request, you can contact us using the information provided below.
Our website may contain links to third-party websites that are not operated by Ebike Edmonton. We are not responsible for the privacy practices or content of those external websites, and we encourage users to review the privacy policies of any third-party sites they visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When updates are made, the revised policy will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at bike@ebikeedmonton.com or through our website at ebikeedmonton.com.